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INTERNAL / EXTERNAL JOB POSTING: Part Time Settlement Counsellor

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Position: Settlement Counsellor

Job Type: Part-time, (15 hours/week), July 2022– March 31, 2023

Reports to: The Manager, Settlement and Integration Services

Application deadline:  June 30, 2022


About IWSO

Immigrant Women Services Ottawa (IWSO) is a community-based agency serving immigrant women. IWSO’s mandate is to:

  • Empower immigrant and racialized women to participate in the elimination of all forms of abuse against women and their children.
  • Provide culturally responsive services to facilitate immigrant women’s access to community and mainstream services.
  • Deliver programs to assist immigrant women in their journey to attain their full potential.

Position Summary

In consultation with the Manager of Settlement and Integration Services, organize and deliver settlement services to immigrant and newcomer women.

Main Responsibilities

  • Assess clients’ needs and prepare action plans to address these needs.
  • Assist clients in finding the programs and services they need such as housing, legal help, financial assistance, health care, child care, transportation, etc.
  • Provide help to clients with immigration and citizenship issues.
  • Refer clients to internal and external education and training programs.
  • Advocate for clients and facilitate access to services.
  • Facilitate workshops on newcomer orientation and resettlement issues.
  • Organize and facilitate information sessions and other activities for newcomer women.
  • Participate in external activities such as workshops and training sessions to enhance professional development.
  • Collaborate with the LASI network, ethnic organizations, and local social service agencies.
  • Prepare progress reports as required.
  • Maintain up-to-date client information/files.
  • Assist in the evaluation of the program.
  • Attend staff meetings and external meetings as required.
  • Participate in the decision making processes of the organization by attending board and/or committee meetings when requested to do so, and/or provide input to program and/or policy documents.
  • Contribute to the overall functioning of the agency and perform other duties as may be assigned.


  • Post-secondary education in social science or a combination of education and relevant experience.
  • Minimum of one-year experience working with newcomers as a Settlement Counsellor.
  • Ability to work with newcomers and diverse communities and understand the challenges faced by immigrant and racialized women.
  • Comprehensive knowledge of community resources and an understanding of legal and welfare issues.
  • Excellent group facilitation skills.
  • Knowledge of computer applications and database software, Zoom, video conferencing Microsoft 365, and other work-related software.
  • Excellent interpersonal, communication (spoken and written), and problem-solving skills.
  • Fluency in English is required, additional languages will be an asset.
  • Must be legally entitled to work in Canada.
  • Must possess a valid Police Record Check for Vulnerable Sector.



Qualified candidates are invited to submit a cover letter and résumé by, June 30, 2022, 6:00 pm to:

Search Committee: Position Settlement Counsellor, Immigrant Women Services Ottawa;



IWSO welcomes and encourages applications from members of equity seeking groups, including but not limited to, candidates who are racialized, indigenous, LGBTQ+, and people with disabilities. We thank you in advance for your interest. Only those candidates with the minimum qualifications will be contacted and considered for an interview.

The successful candidate will be required to provide proof of full vaccination against COVID-19 or provide proof of exception under the Ontario Human Rights Code.

Immigrant Women Services Ottawa
219 Argyle Avenue, Suite 400
Ottawa, Ontario
K2P 2H4
Tel: 613-729-3145
Fax: 613-729-9308